Performance against objectives

For 2009/10 we set 24 corporate responsibility objectives. Here is a summary of our performance and our objectives for the coming year

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Keeping clean and green

Keeping clean and green


2010/11 Objectives and targets Status Commentary 2011/12 Objectives
and targets
Achieve recycling rate of 82% Above target

 87% of waste from the business was recycled Achieve recycling rate of 87%
Reduce landfill tonnage by 25% vs 2009/10 Above target
Above target
 Landfill tonnage was reduced by 43% vs 2009/10 Reduce landfill tonnage by 17% vs 2010/11
New target
Reduce total waste tonnage by 6% vs 2010/11
Achieve 60% reduction in the consumption of carrier bags (vs 2005 LFL basis) Below target
Below target
 We’ve achieved a 45% reduction vs 2005/06 on a like for like basis No new target
Reduce packaging on a fifth of the product range, targeting 3,000 tonne saving 2008/09 to 2011/12 Above target

 We’ve saved over 3,100 tonnes since 2008/09.
This year we used 4% less customer packaging overall, and reduced total packaging (including transit packaging) on our own brand and direct sourced products by 20%.
 Reduce packaging on a fifth of the product range, targeting 3,000 tonne saving 2008/09 to 2011/12
New target Reduce packaging by 15% on all own label and direct-sourced products by end 2012 (vs 2007)
Achieve a 2% reduction in energy consumption (kWh/sq ft) year on year Below target

 Our total energy consumption for the year was 0.5% higher (561m kWh vs 558m kWh) with total energy consumption per sq ft up 2% Achieve a 2% reduction in energy consumption (kWh/sq ft) year on year
Reduce CO2 emissions per sq ft by 40% by 2020 (vs 2006) On target
On target
 Since 2006, carbon emissions per sq ft have decreased 20% from 27.95kg to 22.33kg Reduce CO2 emissions per sq ft by 40% by 2020 (vs 2006)
New target Maintain the average company car CO2 at least 10 g/kg lower than the national average by encouraging the use of low CO2 new cars

Waste: Waste Management (k tonnes)

Total Group waste fell 5% from 61.5 to 58.7 thousand tonnes, and our recycling rate climbed from 78% to 87%. As a result, only 7.5 thousand tonnes went to landfill, a 43% reduction on the prior year

Performance

Climate change: Building Energy use (kWh/sqft)

climate change graph

Total energy used by square foot has remained broadly flat

Performance

Shopping for tomorrow

Shopping for tomorrow


2010/11 Objectives
and targets		 Status Commentary 2011/12 Objectives
and targets
New target

Divert 1m units from landfill by offering extended product take back/trade in services including use of local authorities
New target
Roll out re-useable packaging across white goods, mattresses, plinths and baths during 2011/12
Increase customer opportunities to actively reduce their impact on the environment through extended choice and enhanced information On target

 Homebase are offering services to insulate lofts and cavity walls and install solar panels. Argos has ensured all its TVs are energy efficient (below an ‘EEI’ rating of 0.8) No new target
Maintain the view amongst colleagues that our (FS) commitment to customers can be seen in actions as well as words (as measured by colleague opinion survey)

On target

 85% of colleagues working in Financial Services said that ‘our commitment to customers can be seen in action as well as words’; this score has increased over the previous year (81%). Maintain commitment in financial services to our programme for treating our customers fairly; revise benchmarks to better measure both customer and colleague views of customer experience
Deliver our periodic card holder satisfaction tracker survey and establish benchmarks for ongoing measurement

On target

 We have undertaken two surveys in the year. Overall customer satisfaction levels remain strong – with the majority of aspects of service scoring >90% satisfaction scores.
We have selected larger populations for specific areas to ensure responses are representative - benchmarks will be set once we are satisfied that the results are fully representative 		Now included in new target above
*(note measures are not directly comparable across the two businesses)

Sourcing with care

Sourcing with care


2010/11 Objectives
and targets		 Status Commentary 2011/12 Objectives
and targets
Ensure that 100% of direct-import and direct-source factories are audited and that subsequent revalidation audits are undertaken within agreed timescales On target

 100% of direct sourced and direct import factories completed ethical audits Report on the extent and sources of audit compliance failures
Maintain 100% certified or recycled paper (through mix of FSC and PEFC) On target
On target
 We've maintained 100% certified or recycled paper (through a mix of FSC and PEFC)
 Ensure all paper for Group publications is 100% FSC/PEFC certified or recycled content
Achieve at least 60% peat-free growing media by end 2010/11 and at least 62% by end 2011/12   We've achieved an average of 58.8% peat-free across all product lines
 Maintain peat-free growing media at 60%
New target Certify Argos under the Responsible Jewellery Council (RJC) accreditation scheme by the end of 2011/12

Sustainable sourcing: Catalogues and publications - total paper used and percentage sustainably sourced

paper tonnage graph

All print publications are printed on paper from certified sources or recycled paper

Performance

Building a great place to work

Building a great place to work


2010/11 Objectives
and targets		 Status Commentary 2011/12 Objectives
and targets
Increase overall % of colleagues who are engaged as measured by the Group-wide colleague opinion survey On target

 Achieved an engaged score of 75% which was the same as last year Increase overall % of colleagues who are engaged as measured by the Group-wide colleague opinion survey
New target Increase level of customer focus amongst colleagues as measured by the Group-wide colleague opinion survey
New target Increase level of pride in the business amongst colleagues as measured by the Group-wide colleague opinion survey
Improve scores on questions relating to development and opportunity in colleague opinion survey On target
On target
 Scores relating to these questions remained the same as last year Improve scores on questions relating to development and opportunity as measured by the Group-wide colleague opinion survey
Continue to improve the percentage of eligible employees participating in one or more sharesave schemes On target

 In 2009/10, 18% of eligible employees participated in one or more schemes Continue to improve the percentage of eligible employees participating in one or more sharesave schemes

Continue to improve Health & Safety performance:

  • Reduce overall number of lost time accidents
  • Reduce number of RIDDORS
  • Reduce number of major injuries
  • Reduce number of customer accidents
Above target

Performance improved significantly in the year

  • Reduced lost time accidents by 24%
  • Reduced RIDDORS by 13%
  • Reduced major injuries by 17%
  • Reduced customer incidents by 8%

Continue to improve Health & Safety performance:

  • Reduce overall number of lost time accidents
  • Reduce overall number of accidents
  • Reduce number of colleague RIDDORS
  • Reduce number of major injuries
  • Reduce number of customer RIDDORS
  • Reduce number of customer accidents

Health and safety: Number of reportable incidents

health and safety graph

We have reduced the number of reportable incidents by 15% year on year

Being a good neighbour

Being a good neighbour


2010/11 Objectives
and targets		 Status Commentary 2011/12 Objectives
and targets

Raise £2 million over two years for the Group Charity partnership

Increase support for charities at a more local level

 Above target

Our partnership with British Heart Foundation and Heart Children Ireland raised more than £3 million over two years.

As at 28 February 2011 fundraising for Teenage Cancer Trust reached over £1 million, 7 months into the partnership

Local support increased

Raise £2.5m over two years for the Group charity partnership

Increase support for charities at local level
Maintain ‘gold’ status for Payroll Giving and ensure Argos and Homebase each achieve 10% participation Below target
Below target
 Gold status maintained at 11.5% participation (Argos: 13.9%; Homebase: 9.1%) Maintain ‘gold’ status for Payroll Giving and ensure Argos and Homebase each achieve 10% participation
Promote volunteering policy and implement a minimum of one volunteering programme to support the policy On target

Volunteering policy launched 1 January 2011.

Homebase eco-schools pilot launched across 35 stores

Implement Company facilitated core volunteering programmes in all business divisions.

Promote volunteering opportunities outside of Company facilitated core volunteering programmes.

Increase the value of colleague hours volunteered

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