Performance against objectives

Here is a summary of our performance and our objectives for the coming year.

Keeping clean and green

Keeping clean and green



2011/12 Objectives and targets Status Commentary 2012/13 Objectives
and targets
Achieve recycling rate of 87% Above target

 91% of waste from the business was recycled

Divert more than 90% of all our waste from landfill by recycling and other opportunities
Reduce landfill tonnage by 17% vs 2010/11
 Above target

 Landfill tonnage was reduced by 35% vs 2010/11 No new target
Reduce total waste tonnage by 6% vs 2010/11

Above target

 

 Total waste tonnage was reduced by 12%

Continue to reduce our total waste tonnage to achieve a 35% reduction by 2013 financial year end (vs.2006)
Reduce packaging on a fifth of the product range, targeting 3,000 tonne saving 2008/09 to 2011/12
 Above target

 We've saved over 5,000 tonnes since 2008/09
 No new target
Reduce packaging by 15% on all own label and direct-sourced products by end 2012 (vs 2007) Above target

 We have reduced the packaging on our own-label and direct-sourced products by 25%

Reduce packaging by 25% on all own-brand product by end of 2015 (vs 2007)
Achieve a 2% reduction in energy consumption (kWh/sq ft) year on year

Above target

We achieved a 13% reduction in energy consumption
(kWh/sq ft ) vs 2010/11

Achieve a 2% reduction in energy consumption (kWh/sq ft) year on year, enabling us to achieve a 18% reduction per sq ft by 2013 financial year end (vs 2006)
Reduce CO2 emissions per sq ft by 40% by 2020 (vs 2006) On target

 Since 2006, carbon emissions per sq ft have decreased 29% from 27.8 kg to 19.7kg

Reduce CO2 emissions per sq ft by 40% by 2020 (vs 2006)
Maintain the average company car CO2 at least 10 g/kg lower than the national average by encouraging the use of low CO2 new cars

Above target

 Our average Company car CO2 emissions were 132 g/kg compared to the national average 154 g/kg
 No new target
New target

Achieve a 30% reduction in commercial fleet CO2 per sq ft by 2013 financial year end (vs 2006)
New target     Achieve a 10% reduction in water usage in our direct operations by 2015

Climate change: Building Energy use (kWh/sqft)

Total energy consumed in buildings fell by 13% attributable to the milder winter weather
in 2011/12 and the ongoing implementation of energy efficiency measures across the Group

Climate change performance - choose from the options below

Waste: Waste Management (k tonnes)

Total Group waste fell 10% from 58.7k tonnes to 52.6k tonnes, and our recycling
rate climbed from 87% to 91%. As a result, only 4.9k tonnes went to landfill, a
35% reduction on the prior year

Waste performance - choose from the options below

Shopping for tomorrow

Shopping for tomorrow


2011/12 Objectives
and targets		 Status Commentary 2012/13 Objectives
and targets
Divert 1m units from landfill by offering extended product take back/trade in services including use of local authorities

Above target

 

 Diverted over 3m units from landfill through product repair and take back

Recognising that our biggest impact comes not only from the way that our products are used but also in their disposal, we will continue to explore and develop initiatives to incentivise and / or simplify the recycling of products
Roll out re-useable packaging across white goods, mattresses, plinths and baths during 2011/12

On target


 We now using reusable packaging on sofas, mattresses, plinths and baths and will continue to investigate reusable solutions for white goods which are currently cost prohibitive

Whilst continuing to reduce our overall packaging by weight, we will look to implement further solutions to use re-useable packaging on own brand products
Maintain commitment in financial services to our programme for treating our customers fairly; revise benchmarks to better measure both customer and colleague views of customer experience On target

Customer survey: Mid year showed continued high levels of satisfaction. Survey to be run annually in future.

Colleague survey: (In place of Speakout) we are planning focused feedback sessions for colleagues working in Card Services. We run a number of suggestion schemes to capture colleague feedback on ways in which we can continue to treat our customers fairly 

Maintain commitment in financial service to our programme for treating our customers fairly; revise benchmarks to better measure both customer and colleague views of customer experience
New Target

 

In the context of the difficult times our customers are facing in managing their household budgets we will explore ways that we can help them reduce their energy use through the products, services and information that we provide

Sourcing with care

Sourcing with care


2011/12 Objectives
and targets		 Status Commentary 2012/13 Objectives
and targets
Report on the extent and sources of audit compliance failures
 On target

100% of direct sourced and direct import factories have a valid ethical audit

Continue to audit 100% of our Argos and Homebase direct suppliers and actively embed the process and principles of SEDEX, and extend the scope of our audit programme to all Habitat direct import suppliers by end 2013
Ensure all paper for Group publications is 100% FSC/PEFC certified or recycled content
 On target
On target
 All paper for the Group is 100% certified or recycled paper (through a mix of FSC and PEFC)

Maintain 100% FSC/PEFC certified or recycled content for Group publications
Maintain peat-free growing media at 60%
  On target

 60% of our growing media is peat-free

Continue to actively work within the Government Sustainable Growing Media taskforce to identify an industry solution to achieving the voluntary target of peat free by 2020 and continue in-house growing trials to establish viability of alternatives
Certify Argos under the Responsible Jewellery Council (RJC) accreditation scheme by the end of 2011/12

On target

 Argos gained certification to the RJC accreditation scheme in December 2011

Continue to adhere to the Responsible Jewellery Council (RJC) codes of conduct in accordance with our certified management system and work alongside the RJC to establish a chain of custody process and strengthen the scrutiny of our jewellery supply chain

Sustainable sourcing: Catalogues and publications - total paper used and percentage sustainably sourced



We have reduced our paper usage this year by 7%. All print paper publications are printed on paper from certified sources or recycled paper

Sustainable sourcing performance - choose from the options below

Building a great place to work

Building a great place to work


2011/12 Objectives
and targets		 Status Commentary 2012/13 Objectives
and targets
Increase overall % of colleagues who are engaged as measured by the Group-wide colleague opinion survey
 Not measurable year on year.
 Group-wide survey replaced with Best Companies survey Continue to use opportunities to measure success in improving engagement and understanding drivers for example via: employee consultation forums , surveys, ad-hoc research, team briefings and question and answer sessions
Increase level of customer focus amongst colleagues as measured by the Group-wide colleague opinion survey Not measurable year on year.
 Group-wide survey replaced with Best Companies survey
As above
Increase level of pride in the business amongst colleagues as measured by the Group-wide colleague opinion survey Not measurable year on year.
 Group-wide survey replaced with Best Companies survey
As above
Improve scores on questions relating to development and opportunity as measured by the Group-wide colleague opinion survey
 Not measurable year on year.
 Group-wide survey replaced with Best Companies survey
As above
Continue to improve the percentage of eligible employees participating in one or more sharesave schemes

On target

16.23% of eligible colleagues participate in one or more sharesave schemes, down from 17.5% last year. Overall % take-up increased from last year

Continue to improve the % of eligible colleagues participating in one or more share save schemes
Continue to improve health and safety performance: Above target   Continue to improve health and safety performance:
  • Reduce overall number of lost time accidents

 

 

 

 

 

  • Reduced by 40% from 558 to 337
  • Reduce overall number of lost time accidents
  • Reduce overall number of accidents
  • Reduced by 15%  from 4,938 to 4,180
  •  Reduce overall number of accidents
  • Reduce number of colleague RIDDORS
  • Reduced by 27% from 258 to 188
  • Reduce number of colleague RIDDORS
  • Reduce number of major injuries
  • Reduced by 24% from 34 to 26
  • Reduce number of major injuries
  • Reduce number of customer RIDDORS
  • Reduced by 13% from 120 to 105
  • Reduce number of customer RIDDORS
  • Reduce number of customer accidents
  • Reduced by 8% from 1,947 to 1,791
  • Reduce number of customer accidents
New target
     Develop a programme of initiatives and measures that support colleague emotional and physical health and well being establishing a minimum of two programmes in 2012/13

New target


    

Review opportunities to create programmes to facilitate talent and skills growth and encourage social mobility, establishing a minimum of two programmes in 2012/13

Health and safety: Number of reportable incidents

Being a good neighbour

Being a good neighbour


2011/12 Objectives
and targets		 Status Commentary 2012/13 Objectives
and targets

Raise £2.5m over two years for the Group charity partnership

Increase support for charities at local level


 Above target

£2.95m raised in 19 months

Local impact increased through charity partnership reward and recognition scheme,  stock donations and community prize draw


 Raise £3.5m for the Group charity partnership by end of February 2013 and recognise outstanding personal and team contributions to achieving this target
New target

Continue to support charities at a local level through core national programmes and report on the level of support given
New target     Continue to support colleagues’ personal causes through the community cashback scheme and report on the level of support given 
Maintain ‘gold’ status for Payroll Giving and ensure Argos and Homebase each achieve 10% participation 

On target


 Achieved “Platinum Status”   Maintain “Platinum” status for Payroll Giving and report on colleague participation % 

Implement Company facilitated core volunteering programmes in all business divisions.

Promote volunteering opportunities outside of Company facilitated core volunteering programmes.

Increase the value of colleague hours volunteered 

On target 

 

 

Eco-Schools operating in 72 Homebase stores

Volunteering area on intranet being developed to communicate volunteering opportunities outside of core programmes

Numerous volunteering events have been organised for teams 		 Continue to build momentum around the volunteering programme in all divisions and further  develop the company facilitated programmes  
New target      Continue to promote volunteering opportunities outside of Company facilitated core volunteering programmes 
New target     Increase the number of colleagues who have participated in volunteering activities and the total number of colleague hours volunteered  

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